New Arrivals Kids Clothes | OTTA

Frequently asked questions

We want you to love every piece from our children’s clothing collection. If something isn’t quite right, we’re happy to help with a return under the following conditions:

Eligibility for Returns

To qualify for a return, items must be:
• Unused, unworn, and unwashed
• Free from any damage, stains, odors, or signs of wear
• Returned with all original tags attached
• Returned in original packaging where possible

Items that do not meet these criteria may be declined.

Return Timeframe
• Returns are accepted within 30 days of receiving your order.

Return Shipping
• We do not offer free returns.
• Return postage costs are the responsibility of the customer.
• We recommend using a tracked shipping service, as we cannot be responsible for lost return parcels.

Refunds
• Once your return is received and inspected, we will notify you of its approval or rejection.
• Approved returns will be refunded to your original payment method.
• Original shipping charges (if any) are non-refundable.

Exchanges
• At this time, we do not offer direct exchanges. If you’d like a different size or item, please place a new order and return the original item.

When We Ship
• Orders are typically processed and shipped within 1–3 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods & Delivery Times

(You can customize these based on your carriers.)
• Standard Shipping: Usually arrives within 3–7 business days.
• Express Shipping: Usually arrives within 1–3 business days.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping rates are calculated at checkout based on your location and chosen shipping method.

Account

Organic Knit Jumper White

Striped Cap Pink

Bucket Hat Blue

Frequently asked questions

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Country/Region

Country/Region

Organic Knit Jumper White

Striped Cap Pink

Bucket Hat Blue

Frequently asked questions