FAQ

Do you ship internationally?

Yes, we ship worldwide. All orders are dispatched from the UK, and international delivery options will be shown at checkout.

How much is shipping?

Shipping prices are automatically calculated at checkout based on your location and the delivery method you choose.

How long does shipping take?

• UK orders: Typically 2–4 working days after dispatch.

• International orders: Delivery times vary depending on destination and courier. Your estimated timeframe will appear at checkout.

When will my order be dispatched?

Orders are usually processed and shipped within 1–2 working days. During very busy periods, dispatch times may be slightly longer.

Will I receive a tracking number?

Yes all orders include tracking. Your tracking details will be emailed to you once your parcel is on its way.

Returns & Refunds

Can I return an item?

Yes, you can return an item as long as it meets our return conditions.

What are the return eligibility requirements?

To qualify for a return, items must be:
• Unused, unworn, and unwashed
• Free from any damage, stains, odours, or signs of wear
• Returned with all original tags attached
• Returned in original packaging where possible

Items that do not meet these criteria may be declined.

How long do I have to return my order?

You can return your items within 30 days of receiving your order.

Do you offer free returns?

No, return postage costs are the responsibility of the customer. We recommend using a tracked service, as we cannot be responsible for lost parcels.

How will I receive my refund?

Once your return is received and inspected, we’ll notify you of approval or rejection. Approved refunds are issued to your original payment method. Please note: original shipping fees are non-refundable.

Do you offer exchanges?

Not at the moment. If you need a different size or item, simply place a new order and return the original.

Other Common Questions

I entered the wrong address, can I change it?

Please contact us immediately. If your order hasn’t been dispatched, we may be able to update it. Once shipped, we cannot change or reroute parcels.

Will I be charged customs fees?

International customers may be required to pay customs, duties, or import taxes depending on their local regulations. These fees are the customer’s responsibility.

My parcel is delayed, what should I do?

Delays can occur due to courier issues or international customs. If your parcel seems unusually delayed, contact us and we’ll check it for you.