SHIPPING & RETURNS

• Orders are typically processed and dispatched within 1–2 working days.

• During busy periods, dispatch times may be slightly longer.

Delivery Timeframes
• UK orders usually arrive within 2–4 working days.
• International delivery times vary depending on destination and courier.
• All estimated delivery windows will be displayed at checkout.

Tracking
• Most orders include tracking information, which will be emailed to you once your parcel has been dispatched.
• Please note that some international services may offer limited tracking depending on the destination.

Returns:

We want you to love every piece from our children’s clothing collection. If something isn’t quite right, we’re happy to help with a return under the following conditions:

Eligibility for Returns
To qualify for a return, items must be:
• Unused, unworn, and unwashed
• Free from any damage, stains, odors, or signs of wear
• Returned with all original tags attached
• Returned in original packaging where possible

Items that do not meet these criteria may be declined.

Return Timeframe
• Returns are accepted within 30 days of receiving your order.

Return Shipping
• We do not offer free returns.
• Return postage costs are the responsibility of the customer.
• We recommend using a tracked shipping service, as we cannot be responsible for lost return parcels.

Refunds
• Once your return is received and inspected, we will notify you of its approval or rejection.
• Approved returns will be refunded to your original payment method.
• Original shipping charges (if any) are non-refundable.

Please return your parcels to-

OTTA Returns,
13 Anyards Road,
Cobham
KT11 2LW

Exchanges
• At this time, we do not offer direct exchanges. If you’d like a different size or item, please place a new order and return the original item.