Frequently asked questions
What is the return policy?
We want you to love every piece from our children’s clothing collection. If something isn’t quite right, we’re happy to help with a return under the following conditions:
Eligibility for Returns
To qualify for a return, items must be:
• Unused, unworn, and unwashed
• Free from any damage, stains, odors, or signs of wear
• Returned with all original tags attached
• Returned in original packaging where possible
Items that do not meet these criteria may be declined.
Return Timeframe
• Returns are accepted within 30 days of receiving your order.
Return Shipping
• We do not offer free returns.
• Return postage costs are the responsibility of the customer.
• We recommend using a tracked shipping service, as we cannot be responsible for lost return parcels.
Refunds
• Once your return is received and inspected, we will notify you of its approval or rejection.
• Approved returns will be refunded to your original payment method.
• Original shipping charges (if any) are non-refundable.
Exchanges
• At this time, we do not offer direct exchanges. If you’d like a different size or item, please place a new order and return the original item.
When will I get my order?
When We Ship
• Orders are typically processed and shipped within 1–3 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods & Delivery Times
(You can customize these based on your carriers.)
• Standard Shipping: Usually arrives within 3–7 business days.
• Express Shipping: Usually arrives within 1–3 business days.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping rates are calculated at checkout based on your location and chosen shipping method.